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FAQ CENTER

  • Q Q: Can you provide the sample books to help my promotion?

    A A: Yes, we can design and offer the sample books to help your promotion. We believe that if you sell well, and then we sell well.
  • Q Q: How I install your SPC flooring?

    A A: The installation guide books and installation video can be sent to you.
  • Q Q: How can I know the shipping cost and custom tax rate?

    A
    A: We keep collaborating with the well-known shipping company with rich clearance experience, we can show the detailed charge fee for you.
        And we also can offer the customer clearance service if you need.
  • Q Q: What kinds of payment methods do you accept? And how do you guarantee that I will get your spc flooring after I pay?

    A
    A: Our payment term is 30% deposit and the balance is against the copy of the bill of loading.
        That means that we only get the balance payment after we ship the vinyl flooring to you.
  • Q Q: Can you OEM or ODM?

    A A: Yes, the products can be made according to your request.
  • Q Q: Can you offer packing designs as per customers’ requests?

    A
    A: Of course. We can printed the package boxes as you required. If you need, we can send the popular designs for your reference.
  • Q Q:Can the products I ordered be customized ?

    A A:Of course, patterns of SPC flooring are easy to produce both visually and texturally such as resemble wood, stone, ceramic, marble, and unique finishes Aside from design options, Both SPC and WPC flooring can be made in a variety of formats including wider or longer planks and wider tiles.
  • Q Q: What is the average production time? How can I get the flooring in time?

    A A: Our average production time is around 30 days. We have 15 base material production lines for SPC flooring to ensure your delivery time.
  • Q Q: Are samples available?

    A
    A: Of course. Free sample is available. You can choose the samples directly from our stock, or we can do the sample according to your required color design.
  • Q Q: Can you provide the floor accessories?

    A A: Yes. we also provide matching profiles such as skirting, EVA sheet or cork,HPL sheet etc. We promise to offer you the one-stop services.

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Contact Information

 Phone: +86-138-0618-8607
 Tel: +86 510-82719021
 E-mail: info@protexflooring.com
 Add: Unit 2108, No. 307 Guangnan Road,Liangxi Dist., Wuxi,Jiangsu 214011,China.
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